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15% off any service for first timers!
How do I book a cleaning?
Easy. Hit the "Shimmer & Shine Booking" tab, fill out the form, and we will reach out to confirm your date and time as soon as possible.
How far in advance should I book services?
We recommend booking at least 1-2 weeks ahead to secure your preferred date & time.
What areas do you serve?
Shimmer Shine Cleaning Co. mainly rolls through Hemet, San Jacinto, and surrounding I.E area cities. If you're a little farther out, just ask- we're pretty flexible.
How long does a cleaning take?
Depends on your home size and the type of cleaning. But typically most appointments take between 4-6 hours.
Do you bring your own supplies?
Yep! We always show up stocked with name brand cleaners, with and/or without bleach, eco & pet-friendly options as well (if requested), tools, and gear. If you have product preferences, we will totally use yours!
What's the difference between a deep clean and a basic house cleaning?
A basic house cleaning handles everyday surfaces, while a deep clean tackles built-up grime and hard-to-reach spots.
Pricing & Payments
Pricing & Payments
What forms of payments do you accept?
We accept cash, debit/credit cards, Venmo, CashApp, Stripe, and PayPal.
When is payment due?
Deposit, which is %25 of the entire price of the service, is due at booking confirmation and then the rest of the cost is due at the time of the service. For membership plans, payment is automatically charged accordingly.
Do you offer discounts for membership plans?
Yes! We offer special pricing for weekly, bi-weekly, monthly, & the premium VIP cleaning plan. The more often you book, the more you save.
Policies
Policies
What's your cancellation policy?
Life happens- just cancel 24 hours before your appointment to avoid a fee.
What happens if I need to reschedule?
We understand plans change! Please notify us at least 24 hours in advance to reschedule your cleaning. We'll work with you to find a new date that fits your schedule.
What if something breaks?
Accidents can happen, but don't worry- we take great care in every home. If any damage occurs during our services, please let us know right away. we'll assess the situation and work with you to resolve it fairly.
Home & Client Prep
Home & Client Prep
Can I be home while you clean?
Totally fine. Most people are, but if you won't be home, just arrange entry and/or lockup ahead of time.
Should I pick up before the cleaning services?
It's not required, but picking up personal items can help us clean more efficiently and thoroughly.
Do you clean homes with pets?
Absolutely. We are total animal people. Just let us know what furry friends you have ahead of time so we can come prepared. We also offer pet- friendly cleaning options!
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